I was just wondering if someone could help me find some information on how an agency creates goals and objectives.

Thank you for using the Jiskha Homework Help Forum. First of all you will need to determine what kind of agency it is (insurance, etc.) Here are some sites to h elp:

1. http://insurance.suite101.com/article.cfm/insurance_agency_marketing_and_pr

2. http://www.unt.edu/irc/plan97/irsp97/linkages.htm

3. http://www.accessarkansas.org/doc/goals_objectives.html

One of the first activities we used to do in my classes was for each individual to list "goals and objectives." Each individual may want different things so polling a group should help your agency.