I really need your help in trying to figure out what my professor is wanting for this assisgment. I email her and all she says is that assisgment is not until next week. I leaving on vaction and she does not care. HELP!

Question

Here is how the assisgment reads
READ THE FOLLOWING SCENARIOS:

SCENARIO 1: THE TRIP SCHEDULED FOR MEXICO DURING SPRING BREAK HAS BEEN CANCELLED DUE TO THE BANKRUPTCY OF THE BUS COMPANY. YOU MUST TELL 25 OF YOUR CLASSMATES THAT THE TRIP HAS BEEN CANCELLED AND THAT THEY HAVE LOST THEIR $100 DEPOSIT. HOW WILL YOU CONVEY THE INFORMATION AND STILL UPHOLD THEIR GOODWILL TOWARD YOU?

SCENARIO 2: your local bank made a mistake on your printed checks. additionally, the bank charged you for the checks, even though the order was supposed to be complimentary for customers opening a new account. how would you draft a letter that allows your irritation to work for, rather than against, you?

THEN THE ASSISGMENT GOES AND READS COMPARE AND CONTRAST COMMUNICATION STRATEGIES - INCLUDING READABILITY FORMULAS, GOOD STYLE, AND BUILDING GOODWILL - THAT YOU WOULD USE TO RESPOND TO THE TWO DIFFERENT AUDIENCES IN THE SECNARIOS.

-USE THE TABLE IN APPENDIX B TO COMPLETE THE CHECKPOINT AS A BRANSTROMING ACTIVITY FOR BOTH SCENARIOS. YOU WILL WRITE A RESPONSE REGARDING ONE OF THESE SCENARIOS IN THE WEEK TWO ASSISGMENT.

HERE IS WHAT APPENDIX B:

COMMUNICATION STRATEGIES

READABILITY GOOD BUILDING
FORMULAS STYLE GOODWILL

SCENARIO 1: ENTER YOUR HINT: THINK
ENTER YOUR TEXT HERE: ABOUT HOW
TEXT HERE HINT: consider TO
the type of MAKE THE
message, and OF THE
think about SITUATION
HOW best to
convey
this info

I AM NOT ASKING FOR YOU TO DO MY HOMEWORK. I AM JUST ASKING FOR YOU TO HELP ME UNDERSTAND THIS. MAYBE GET ME STARTED.

http://www.jiskha.com/search/search.cgi?query=THE+TRIP+SCHEDULED+FOR+MEXICO+DURING+SPRING+BREAK+HAS+BEEN+CANCELLED+DUE+TO+THE+BANKRUPTCY+OF+THE+BUS+COMPANY.