I have to create a case study on The Impact of technology on telecommunications. I do not know where to start or what a case study looks like. I have to have two sources that are interviews. I work for a AT&T Call Center but I don't know how to make a case study about it.

Answer 1

These sites may help you.

http://managementhelp.org/evaluatn/casestdy.htm

http://writing.colostate.edu/guides/research/casestudy/