Hyung-eun's work shows an error in Step 1.
In the original equation \(x^2 - 4x - 12 = 0\), the intention is to rewrite \(-4x\) in a way that allows for grouping. However, in step 1, she incorrectly decomposes \(-4x\) into \((-6x) + 2x\), which does not add up to \(-4x\) (it actually adds to \(-4x\), but it doesn’t help in factoring).
A correct grouping would keep \( -4x \) together or find two numbers that multiply to \(-12\) and add to \(-4\), which would be \(-6\) and \(2\) instead of breaking it into incorrect parts.
Thus, the first error occurs in Step 1.