Hyung-eun makes an error in Step 1.
Let's analyze each step:
- In the equation \( x^2 - 4x - 12 = 0 \), when she rewrites it as \( x^2 + (-6x) + 2x - 12 = 0 \), she incorrectly factors the middle term, as \( -6x + 2x \) does not equal \( -4x \).
Thus, the mistake occurs in Step 1.