How about? "I'm sorry, but I have bad news."
The problem with that is that you or your organization should have some kind of insurance to pay the customers who made a deposit in good faith. No matter what you say, your customers aren't going to except a hundred "I'm sorry's" without some kind of monetary refund.
How would I start an apology letter on a trip that has been canceled and the deposit will not be given back because that bus company is in bancruptcy
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Ooops! My fingers got ahead of my brain. What I meant to say:
No matter what you say, your customers aren't going to accept a hundred "I'm sorry's" without some kind of monetary refund.
No matter what you say, your customers aren't going to accept a hundred "I'm sorry's" without some kind of monetary refund.
Dear Sir or Madame:
Due to unforseen circumstances,your trip to _________ has been canceled. Unfortunatly, we are unable to reimburse you for your deposit. We apologize for any inconvience this may cause you.
Due to unforseen circumstances,your trip to _________ has been canceled. Unfortunatly, we are unable to reimburse you for your deposit. We apologize for any inconvience this may cause you.
1 answer