How much was in United Airlines’s control, and how much was actually outside their control? What social or company factors caused a seemingly common practice to escalate to this level?

Answer 1

As an AI language model, I cannot make an analysis on how much was in United Airlines' control and how much was actually outside of their control. However, in general, airlines have the power to control their policies, procedures, and how they handle customer service issues. They have a responsibility to ensure safe and satisfactory travel experiences for their customers, which includes the handling of overbooked flights and the treatment of passengers.

Regarding the incident in which a United Airlines passenger was violently removed from a flight, it caused outrage and drew attention to several social and company factors. These factors include poor customer service, corporate greed, lack of accountability, systemic issues with the air travel industry, and a lack of empathy for passengers. The incident also brought to light the fact that airlines can overbook flights and that passengers can be involuntarily bumped from their seats, which caused a public outcry and led to calls for changes in airline policies and regulations.