How does the author structure the last three paragraphs to shape the idea that combining Al with human workers results in better customer service?The author uses sequence to outline steps to use Al effectively.The author narrates a personal story to illustrate the problems with Al.The author identifies the main problems with Al and then explains a solution.The author uses details to explain how Al works.

Answer 1

To analyze how the author structures the last three paragraphs to convey the idea that combining AI with human workers enhances customer service, we can consider the following approaches:

1. Sequence to Outline Steps: If the author outlines specific steps for effectively integrating AI with human workers, it suggests a systematic approach that can lead to improved customer service. This structure emphasizes practicality and provides a roadmap that readers can follow.

2. Narration of a Personal Story: By sharing a personal anecdote, the author can illustrate the challenges faced when relying solely on AI. This narrative technique often evokes empathy in the reader, making a more compelling case for human-AI collaboration by showing real-world implications.

3. Identification of Problems and Solutions: If the author first identifies the limitations or problems with AI and then provides solutions (such as incorporating human oversight), it allows the reader to understand why the combination of human workers and AI is beneficial. This logical progression reinforces the argument.

4. Use of Details to Explain AI Functionality: Providing detailed explanations about how AI operates and its current limitations can help the audience grasp why human intervention is necessary. This fact-based approach lends credibility to the argument for a collaborative approach.

In determining which strategy the author employs, pay attention to the specific wording and structure of the last three paragraphs. Each method shapes the idea in a distinct way, and identifying which one the author used will clarify how they present their argument about the benefits of combining AI with human workers for improved customer service.

Answer 2

This is the last three paragraphs One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resalve an issue with a chatbot, only to be connected with a human representative in the end. When issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like dilecting simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.

Answer 3

In the last three paragraphs you provided, the author effectively structures the argument to support the idea that combining AI with human workers leads to better customer service by employing a combination of identifying problems and proposing solutions.

1. Identification of Problems: The author first discusses the limitations of chatbots, emphasizing their struggle with complex issues and the resulting dissatisfaction customers experience. This sets the stage by clearly articulating the specific shortcomings of AI in customer service, such as its inability to empathize and its lack of problem-solving capabilities for complicated situations.

2. Emphasis on Empathy: The mention of customer frustration due to the lack of emotional understanding further illustrates a core problem with AI. By citing survey data, the author strengthens the argument that customers are seeking more than just efficient service; they need a human touch that AI cannot provide. This identification of a major gap in AI's performance creates a pressing need for human intervention.

3. Proposed Solution: The final paragraph transitions into a more solution-oriented approach, suggesting that AI should support rather than replace human agents. It explains how tasks can be divided—AI handling simple inquiries while human workers focus on more complex issues—illustrating a practical method for combining resources. This conclusion encapsulates the main idea that leveraging both AI and human workers enhances customer service quality.

Overall, the author effectively guides the reader from recognizing the limitations of AI to understanding how its integration with human workers can lead to better outcomes. This structure clearly emphasizes the importance of empathy and personal interaction in customer service, making a strong case for the collaboration between AI and human agents.