How do performance standards best promote ethical behavior

Question

they use measurements that managers can interpret as they wish
they focus on measurements such as the biggest reward for the greatest sales
they use measurements employees understad
they force employees to get along with each other

Answer 1

The best way performance standards promote ethical behavior is by using measurements that employees understand. Ethical behavior is more likely to be encouraged when employees have clear guidelines and expectations that they can comprehend and appreciate. This allows them to make informed decisions and take appropriate actions based on their understanding of what is expected of them.

Performance standards that focus on measurements such as the biggest reward for the greatest sales can actually have the opposite effect on ethical behavior. This type of measurement may incentivize employees to engage in unethical practices, such as misleading or pressuring customers, in order to achieve the highest number of sales. It can create a culture where the end justifies the means, potentially compromising ethical behavior.

Measurement interpretations that managers can manipulate or interpret as they wish can also hinder the promotion of ethical behavior. When standards are easily manipulated, managers may be tempted to bend the rules or overlook unethical practices in order to achieve desired outcomes. Lack of consistency and clear guidelines can undermine ethical behavior.

While performance standards can encourage employees to get along with each other, it is important to note that this does not directly promote ethical behavior. Although fostering positive team dynamics and collaboration may create a favorable environment for ethical behavior to thrive, it does not guarantee ethical decision-making. Ethical behavior is ultimately influenced by individual values, integrity, and the organization's ethical culture.

In summary, performance standards that are clear, understandable, and consistent have the greatest potential to promote ethical behavior. They provide employees with a solid foundation from which to make ethical choices and encourage a shared understanding of what is expected in terms of conduct and performance.