Roger made himself accountable by telling Ginny that she was his top priority and showed empathy. This approach not only demonstrates his commitment to addressing her concerns, but it also helps build trust in the customer service relationship.
How did Roger make himself accountable?
He listened to Ginny vent and hung up on her
He studied the notes on Ginny’s account and realized her problem was unsolvable
Roger told Ginny that she was his top priority and showed empathy
He told Ginny that the previous customer service rep was fired
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1 answer