Amy made herself accountable for Sue’s problem by offering to follow up with Sue. This action demonstrates her willingness to take responsibility and ensure that the issue is addressed properly.
How did Amy make herself accountable for Sue’s problem?
She offered a discount on Sue’s bill
She offered to follow up with Sue
She told Sue the billing department would have to research further
She ignored the discrepancy between Sue’s verbal statement and her body language
1 answer
1 answer