A successful resolution of the problem can keep the customer a fan of the business.
How can a customer’s negative experience be an opportunity for marketing?
(1 point)
Responses
It is not—businesses should ignore unhappy customers.
It is not—businesses should ignore unhappy customers.
The business can explain why the customer is wrong to be upset.
The business can explain why the customer is wrong to be upset.
Marketing efforts are designed with the dissatisfied customer in mind.
Marketing efforts are designed with the dissatisfied customer in mind.
A successful resolution of the problem can keep the customer a fan of the business.
A successful resolution of the problem can keep the customer a fan of the business.
1 answer
1 answer