"How AI Can Help Businesses Provide Customer Service" Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs. One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times. AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy. It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services. 1 of 2 Question Use the text to answer the question. Which ideas about AI are developed by the author in “How AI Can Help Businesses Provide Customer Service”? Select the two correct answers. (1 point) Responses AI has taken over human operations in many industries. AI has taken over human operations in many industries. Companies are rushing to AI for its potential to reduce costs. Companies are rushing to AI for its potential to reduce costs. Customers still prefer interacting with humans rather than AI. Customers still prefer interacting

Answer 1

with humans rather than AI. AI tools improve customer service by providing instant responses and personalized recommendations. AI tools improve customer service by providing instant responses and personalized recommendations.

The two correct answers are:

1. Customers still prefer interacting with humans rather than AI.
2. AI tools improve customer service by providing instant responses and personalized recommendations.