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Which of the following is an example of a closed question?
How did you decorate the cake?
How do you get to Fourth Street?
When are you going to the party?
Did you like the play?
How did you decorate the cake?
How do you get to Fourth Street?
When are you going to the party?
Did you like the play?
The closed question in the given options is "Did you like the play?"
Which type of visual aid would you use to show changes over time?
a map
a bar graph
a line graph
a pie chart
a map
a bar graph
a line graph
a pie chart
The type of visual aid that would be most suitable to show changes over time is a line graph.
Complete the following sentence.
When preparing a speech, you should first _____
select an appropriate topic.
gather information for your speech.
determine the purpose of your speech.
practice your speech.
When preparing a speech, you should first _____
select an appropriate topic.
gather information for your speech.
determine the purpose of your speech.
practice your speech.
When preparing a speech, you should first select an appropriate topic.
What kind of listening involves listening for facts and details to understand the speaker’s message?
appreciative
empathetic
critical
reflective
appreciative
empathetic
critical
reflective
The kind of listening that involves listening for facts and details to understand the speaker's message is critical listening.
Which of the following is one of the six elements of all business letters?
work experience
closing
action items
references
work experience
closing
action items
references
The closing is one of the six elements of all business letters.
Which of the following guidelines would not be helpful when evaluating a speech?
Did the speaker support each main idea with appropriate details?
Did the speaker pick the topic, or was the topic assigned?
Did the speaker use verbal strategies, nonverbal strategies, and rhetorical language to reinforce the information?
Did the speaker introduce the topic clearly?
Did the speaker support each main idea with appropriate details?
Did the speaker pick the topic, or was the topic assigned?
Did the speaker use verbal strategies, nonverbal strategies, and rhetorical language to reinforce the information?
Did the speaker introduce the topic clearly?
The guideline that would not be helpful when evaluating a speech is "Did the speaker pick the topic, or was the topic assigned?".
During which stage of the listening process would you pay close attention to the speaker’s words, actions, and body language?
preparation
taking notes
active involvement
evaluation
preparation
taking notes
active involvement
evaluation
During the active involvement stage of the listening process, paying close attention to the speaker's words, actions, and body language is important.
Which of the following instruction formats illustrates that one or more decisions needs to be made?
if-then table
checklist
diagram
flowchart
if-then table
checklist
diagram
flowchart
The flowchart is an instruction format that typically illustrates that one or more decisions need to be made.
What is included in the body of a business letter?
the date the letter is being sent
the author’s purpose
to whom the letter is being sent
the author’s company or group name
the date the letter is being sent
the author’s purpose
to whom the letter is being sent
the author’s company or group name
Accessing Your Voicemail
1. Press and hold the 1 key on your keypad.
2. The phone will automatically dial your voicemail box. Listen for the command to enter your password.
3. Dial the numbers for your password.
4. After each voicemail is played, you will be prompted to save or delete the message. Press 7 to delete. Press 9 to save.
According to the numbered list, what should you do after you have dialed your voicemail box?
Press 7 to delete.
Press and hold the 1 key on your keypad.
Listen for the command to enter your password.
Press 9 to save.
1. Press and hold the 1 key on your keypad.
2. The phone will automatically dial your voicemail box. Listen for the command to enter your password.
3. Dial the numbers for your password.
4. After each voicemail is played, you will be prompted to save or delete the message. Press 7 to delete. Press 9 to save.
According to the numbered list, what should you do after you have dialed your voicemail box?
Press 7 to delete.
Press and hold the 1 key on your keypad.
Listen for the command to enter your password.
Press 9 to save.
According to the numbered list, after you have dialed your voicemail box, you should listen for the command to enter your password.
Which of the following is the best reason to assign roles in a group discussion?
so that the group can look for strengths and weaknesses in the ideas
so that no one takes credit for all of the work that is completed
so that no one is left feeling as though he or she did all the work
so that one person gets to be in charge of everything all the time
so that the group can look for strengths and weaknesses in the ideas
so that no one takes credit for all of the work that is completed
so that no one is left feeling as though he or she did all the work
so that one person gets to be in charge of everything all the time
The best reason to assign roles in a group discussion is to ensure that no one is left feeling as though he or she did all the work.
Which instruction format would you most likely use if you were going to conduct a meeting and cover topics in a specific order?
checklist
numbered list
diagram
flowchart
checklist
numbered list
diagram
flowchart
If you are going to conduct a meeting and cover topics in a specific order, the most suitable instruction format would be a numbered list.
Which of the following topics is an example of an impromptu or unplanned speech?
strange foods that people should try
why cell phones should be banned in restaurants
a toast for a newly married couple
the best local hiking trails
strange foods that people should try
why cell phones should be banned in restaurants
a toast for a newly married couple
the best local hiking trails
A toast for a newly married couple is an example of an impromptu or unplanned speech because it is typically made spontaneously without any prior preparation or planning.
Which of the following would be the most effective feedback to give in a peer review?
“I don’t like the topic of your paper.”
“Your paper is too short.”
“Your paper reads quickly, but you might consider adding more details to make it more interesting.”
“Your paper isn’t very interesting. You should make it more interesting.”
“I don’t like the topic of your paper.”
“Your paper is too short.”
“Your paper reads quickly, but you might consider adding more details to make it more interesting.”
“Your paper isn’t very interesting. You should make it more interesting.”
The most effective feedback to give in a peer review would be: "Your paper reads quickly, but you might consider adding more details to make it more interesting." This feedback provides constructive criticism and offers a specific suggestion for improvement.