Has eskom embraced any of the principles of mcdanalisation? Give examples to support the answer in a brief short summary

Answer 1

No, Eskom, the South African electricity public utility, has not embraced any of the principles of McDonaldization. McDonaldization is a concept introduced by sociologist George Ritzer, which refers to the process of rationalization, efficiency, calculability, and control within organizations, similar to the fast-food chain McDonald's. Eskom, being an electricity provider, operates in a regulated industry and focuses more on providing a reliable power supply rather than adopting the principles of fast food service.