Hank made a mistake in Step 1. Instead of writing \( 45 \) (which implies \( 4 \) raised to the power of \( 5 \)), she should have multiplied \( 4 \) by \( 5 \) to get \( 20 \).
So the correct response is: Step 1, Jenny should've multiplied 4 times 5 instead of writing 5 as the exponent.