The correct answer is B) Step 2, Jenny should've calculated the value of 4^5 to be 1,024.
In her steps, Hank mistakenly calculated 4^5, which does not equal 20. The correct evaluation of 4^5 is 1,024. Therefore, in step 2, instead of arriving at 20, she should have calculated it to be 1,024. The correct simplification would have been 1,024 - 14, which equals 1,010.