Guidelines for answering external calls:
1. Answer promptly: It is important to answer external calls promptly to provide good customer service and create a positive impression.
2. Identify yourself and your organization: When answering external calls, introduce yourself and your organization to the caller so they know they've reached the right person.
3. Speak politely and professionally: Use a friendly and professional tone of voice when speaking with callers to ensure a positive interaction.
4. Listen actively: Pay attention to the caller's needs and provide them with the information or assistance they require.
5. Transfer calls accurately: If a call needs to be transferred to someone else, make sure to provide the correct information and transfer the call promptly.
6. Take messages: If the person the caller is trying to reach is unavailable, offer to take a message and ensure that it is relayed to the appropriate person.
7. End the call politely: Always end the call with a polite farewell and thank the caller for their time.
Guidelines for answering internal calls:
1. Answer promptly: Just like with external calls, it's important to answer internal calls promptly to ensure efficient communication within the organization.
2. Identify yourself and your department: When answering internal calls, make sure to identify yourself and your department so the caller knows they've reached the right person.
3. Speak clearly and concisely: Use a clear and concise tone of voice when speaking with colleagues to ensure smooth communication.
4. Listen actively: Pay attention to the information being shared and respond appropriately to ensure effective communication.
5. Transfer calls accurately: If a call needs to be transferred to another department or colleague, provide the correct information and transfer the call promptly.
6. Take messages: If the person the caller is trying to reach is unavailable, offer to take a message and ensure that it is relayed to the appropriate person.
7. End the call politely: Always end the call with a polite farewell and thank your colleague for their call.
Explain the guidelines for answering external call and internal calls
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