The author’s tone in the passage suggests that Norman Gortsby views the dusk hour as a time for the defeated, which reflects his own perspective on life and his feelings about those around him. Based on the descriptions of Gortsby’s thoughts and the atmosphere he perceives, the most fitting response is:
He is unhappy with his life and has many regrets.
This interpretation is supported by his focus on the "shabby clothes and bowed shoulders" of those who blend into the gloom, indicating a sense of shared melancholy rather than superiority or pride.