The skill that involves making eye contact, observing the speaker’s body language, and making a genuine effort to understand the speaker’s message is active listening tactics.
During a training at a police academy, the cadets learned that lack of certain skills could lead to costly mistakes such as misinterpreting information or letting a criminal go free. Which of the following skills involves making eye contact, observing the speaker’s body language, and making a genuine effort to understand the speaker’s message?
(1 point)
Responses
controlling the situation
controlling the situation
solution-oriented strategies
solution-oriented strategies
active listening tactics
active listening tactics
use of minimal force
use of minimal force
1 answer