Documentation in Troubleshooting Quick Check 4 of 54 of 5 Items Question After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems they are having with the application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why is the technical support person doing this?(1 point) Responses They are following the runbook. They are following the runbook. They are following the comments. They are following the comments. They are following the frequently asked questions (FAQ). They are following the frequently asked questions (FAQ). They are following the README. They are following the README. Skip to navigation page 5 of 5

Answer 1

The technical support person is doing this because they are following the README.

The README file usually contains essential troubleshooting steps and guidelines that support personnel are expected to verify with the user to ensure that all possible solutions have been attempted before escalating the issue or providing a different solution.