Change management in the context of policies or procedures in the cloud environment involves the process of planning, implementing, and controlling changes to the IT infrastructure to minimize disruption to services and ensure that they align with business goals and objectives. This includes documenting and communicating changes, assessing the impact on services and stakeholders, and obtaining approval before implementing changes.
The Information Technology Infrastructure Library (ITIL) is a framework that provides best practices for IT service management, including change management. ITIL emphasizes the importance of managing changes in a structured and controlled manner to minimize risks and ensure successful outcomes.
The five main stages of ITIL are:
1. Service Strategy: This stage focuses on understanding the organizational objectives and customer needs to develop service offerings that align with business goals.
2. Service Design: This stage involves designing new services or changes to existing services based on the requirements identified in the service strategy stage.
3. Service Transition: This stage focuses on implementing and transitioning new services or changes into production, including change management, release management, and deployment activities.
4. Service Operation: This stage involves managing and maintaining services to meet agreed-upon service levels and ensure ongoing service delivery.
5. Continual Service Improvement: This stage focuses on identifying opportunities for improvement in services and processes based on feedback and performance data, and making continuous improvements to enhance service quality and efficiency.
In summary, change management in the context of policies or procedures in the cloud environment involves following a structured process, such as ITIL, to effectively manage changes to IT infrastructure and services. By leveraging ITIL best practices, organizations can minimize risks, ensure successful outcomes, and align IT services with business objectives.
References:
- AXELOS. (n.d.). ITIL - The Basics. Retrieved from https://www.axelos.com/best-practice-solutions/itil
- OGC. (2007). ITIL Service Strategy. The Stationery Office.
Discuss change management in the context of policies or procedures in the cloud environment. How is the Information Technology Infrastructure Library (ITIL) related to change management? Explain the five main stages of ITIL. list references in apa format
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