Define negotiation.

Negotiation is a process of communication and interaction between two or more parties with differing interests or viewpoints in order to reach a mutually beneficial agreement. It involves discussing and bargaining to find a middle ground or compromise that satisfies both parties' needs and objectives. The goal of negotiation is to resolve conflicts, address issues, and make decisions that benefit all parties involved.

Define mediation.

Mediation is a voluntary and confidential process in which an impartial third party, known as a mediator, facilitates communication and negotiations between conflicting parties. The mediator helps the parties identify and understand each other's perspectives, communicate effectively, and explore potential solutions. The mediator does not make a decision or impose a solution but assists the parties in reaching a mutually acceptable agreement. Mediation is used to resolve conflicts and disputes in various contexts, including legal, family, business, and community matters. It aims to promote communication, understanding, and collaboration between conflicting parties to achieve a peaceful resolution.