The best course of action for Dahlia's business would be to convert that customer opportunity into a sale. While building a relationship and rapport with potential customers is important, the primary goal in a business context is to secure sales. Offering gifts or making friends can be beneficial in some contexts, but they should not be the primary focus immediately after making a connection. Bad-mouthing competitors is generally unprofessional and could damage Dahlia's reputation, so that's not advisable. Focusing on how her product or service can meet the customer's needs would be the most effective next step.
. Dahlia just made a connection with a potential customer. What would be best for her business to do next? Bad-mouth a competing business to the customer Convert that customer opportunity into a sale Become friends with the potential customer Give the potential customer some free gifts
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