Customer service is only a company's ability to supply a customer's needs. Responses True False

Customer service is only a company's ability to supply a customer's

False

Good customer service is a company's ability to meet a customer's expectations.
Responses

True

False

True

When dealing with customers, smile often, if appropriate, or model the emotion that is suitable to the situation.

True

False

True

A customer with an unresolved complaint will tell 9 to 10 other people.
Responses

True

False

True

When dealing with a "rip-off" customer forgo company policy and give him whatever he wants.
Responses

True

False

False

Never get aggressive with an "aggressive" customer.
Responses

True

False

True

A common customer complaint is associated with employees being rude.
Responses

True

False

True

Verbal communication is the only form of communication needed in the workplace.
Responses

True

False

False

If you want to get a message across to a customer or another employee you should use the correct tone of voice.
Responses

True

False

True

An active listener does not need to make eye contact.
Responses

True
False

False

Visualization is an important component of following directions.
Responses

True

False

True

During meetings you should text message instead of taking phone calls.
Responses

True

False

False

Shorthand is not appropriate in work-related emails.
Responses

True

False

True

It is not appropriate to send work-related emails with lots of exclamation marks.
Responses

True

False

True

Work-related email should be treated just as any other business correspondence.
Responses

True

False

True