Customer service is an example of _____________.

a. price competition.
b. non-price competition.
c. a monetary incentive.
d. a non-monetary incentive

B

4 answers

I disagree.
Yes, it's d.
I'm still kind of skeptical about d because my lesson says that "non-price competition includes things such as cleanliness, service, advertising, and availability of choices."
I was seeing customer service as a way of keeping the customers you have and encouraging more customers.

But if your book emphasized competition, then you may be right.