Customer service is an example of _____________.

Question

a. price competition.
b. non-price competition.
c. a monetary incentive.
d. a non-monetary incentive

B

Answer 1

I disagree.

Answer 2

Yes, it's d.

Answer 3

I'm still kind of skeptical about d because my lesson says that "non-price competition includes things such as cleanliness, service, advertising, and availability of choices."

Answer 4

I was seeing customer service as a way of keeping the customers you have and encouraging more customers.

But if your book emphasized competition, then you may be right.