customer has a question about their taxes while they are using the TurboTax Mobile App. Where in the Mobile App should they click to access the Turbo Tax Assistant?

Answer 1

To access the TurboTax Assistant in the TurboTax Mobile App, the customer should follow these steps:

1. Open the TurboTax Mobile App on their smartphone or tablet.
2. Go to the main menu, usually located on the top-left corner of the screen. It typically appears as three horizontal lines or a hamburger icon.
3. Tap on the main menu icon to expand the menu options.
4. Look for the "Help & Support" or "Help Center" option within the expanded menu.
5. Tap on "Help & Support" or "Help Center" to proceed.
6. In the Help & Support section, the customer should be able to find the TurboTax Assistant. It might be listed as "Virtual Assistant" or "Ask a Question" or a similar option.
7. Click on the TurboTax Assistant or relevant option to access the automated support feature, which can assist in answering tax-related questions.

It's worth noting that the specific process may vary slightly depending on the TurboTax app version or updates. However, the Help & Support section is usually the place to find the TurboTax Assistant or similar support features.