Create an Employee Telephone Policy for a small dental office. An example is found under Appendix B in your book. Make sure you have a header with page numbers. It will be at least 2 pages in length. You cannot adequately cover these items in one page or less. Use headings for each section so it will be easy to skim and pick out what an employee is looking for in the policy. The name of the dental office is Wood Dental. You may also want to google medical office telephone policies for ideas. When finished place in the Chapter 4 Telephone Policy dropbox. Items to include:

Question

Create an Employee Telephone Policy for a small dental office.  An example is found under Appendix B in your book. Make sure you have a header with page numbers.  It will be at least 2 pages in length. You cannot adequately cover these items in one page or less. Use headings for each section so it will be easy to skim and pick out what an employee is looking for in the policy.  The name of the dental office is Wood Dental.  You may also want to google medical office telephone policies for ideas. When finished place in the Chapter 4 Telephone Policy dropbox. Items to include:
o	Determine number of rings before machine answers
o	Are you using an automated system
o	Will you be using a hands-free headset (wireless or not)
o	How to handle speaker phone calls (courtesy, HIPAA)
o	How to answer the phone (give the dialog-“Wood Dental.  How may I help you?”-you choose your dialog)
o	Emergency and Telephone Triage (notebook, how to handle complaints)
o	Personal phone calls (will you allow employees to use personal cell phones during work hours, will you allow personal phone calls on the office lines)
o	Prioritizing phone calls (what gets handled first)
o	Handling difficult callers (emotionally upset, hard to understand, angry—give steps)

wolfie · Answer

is this one whole question or Not whole question?