Central Ideas Quick Check 2 of 52 of 5 Items Feature "How AI Can Help Businesses Provide Customer Service" Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs. One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times. AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy. It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services. 1 of 2 Question Use the text to answer the question. Which detail from the text supports the idea that customers dislike AI in customer service? (1 point) Responses AI tracks customer data to make recommendations. AI tracks customer data to make recommendations. AI does not meet customers’ emotional needs. AI does not meet customers’ emotional needs. AI communicates poorly with human customer service agents. AI communicates poorly with human customer service agents. AI responds rapidly to customer inputs. AI responds rapidly to customer inputs. Skip to navigation

Answer 1

The detail from the text that supports the idea that customers dislike AI in customer service is: "AI does not meet customers’ emotional needs."