Carolyn's manager has asked her to create a record of communication between the company and a customer about a recent policy change. What would be the best type of document for her to create for the customer?

Question

(1 point)
• agenda
• itinerary
O report
• letter

Answer 1

• letter

Creating a letter would be the best type of document for Carolyn to use when communicating with the customer about the policy change. Letters are a common and formal way of conveying important information to customers in a clear and straightforward manner.