Here are the answers to your questions:
Question 16: Being a good OS user does NOT include which of the following?
- Running apps for long periods so the memory leaks and the memory's contents are refreshed. (This is not advisable as it can lead to poor system performance due to memory leaks.)
Question 17: Email is a type of _____ that a user runs to carry out a particular task.
- application (or app) (Email is indeed an application used for communication purposes.)
Question 18: The term _____ refers to organizing items on a hard drive or other storage device.
- file management (This is the correct term for organizing files on storage devices.)
Question 19: Moving files to the trash or recycle bin _____.
- doesn't actually delete files from the drive. (Files are moved to the trash or recycle bin and can be restored unless the bin is emptied.)
Feel free to ask if you have any more questions!