beautiful china figures

Question

Are you look for an ideal gift for a friend or loved one?Why not choose one of our beautiful china figures to give to someone special.Each figure comes on a wooden stand with a gold plaque where we will engrave your chosen message.

You ordered a gift for a friend from a mail order company.When it arrived it was late and you were not happy with it.Read the advertisment and the notes you made.Then,write a letter to the company,explaining why you are not happy with the gift and asking for your money back.
So i have to make a letter of compaint considering those written above.

Answer 1

Use formal business letter format, and read through all of these to get ideas of what to include and how to phrase things.

http://www.infoplease.com/ipa/A0002121.html

http://www2.elc.polyu.edu.hk/cill/eiw/complaint_letter_constructor.htm

http://www.writeexpress.com/complaint-letters.html