AVX Stereo Equipment, Inc., has just begun implementing a hassle-free item return policy. A sample of 500 customers who had just returned items showed that 400 thought the policy was fair, 32 thought it was time-consuming to complete the transaction, and the rest had no opinion. Based on this information, make an inference about the consumer's reaction to the new policy.

Answer 1

Based on the sample data provided, it can be inferred that the majority of customers (about 80%) found the hassle-free return policy to be fair, while a small percentage (about 6%) found it to be time-consuming. This suggests that overall, the consumer reaction to the new policy is positive, as most customers are satisfied with the hassle-free return process.