Absolutely. Customer service is an intangible that very positively affects businesses.
A couple of years ago a small chain of grocery stores in our area was bought by a larger chain. Customers of our neighborhood store of the small chain made such a fuss about not wanting any change in employees and customer service, that the larger company agreed and didn't change any of the services.
Are there any non-tangibles that could impact the value of a business?
I was just curious.
2 answers
Sure.
Such as the ash cloud from the Iceland volcano
grounding all air-traffic to and from Europe, thus affecting the concert tour of my son next week.
Such as the ash cloud from the Iceland volcano
grounding all air-traffic to and from Europe, thus affecting the concert tour of my son next week.
1 answer