Asked by patiance


An organization can suffer through a serious quality failure which has affected customers and has hit the media. Research two examples: a positive and a negative response from an organization to the situation

Where would I find a organization to research for this question
Answered by Ms. Sue
How about the Red Cross?

Answered by patiance
Has Red Cross had serious quality failure that has affected the customers?
Answered by Ms. Sue
The Red Cross has such a long history, it certainly can't have pleased everyone.

Check some of these sites.

http://www.google.com/#pq=red%20cross%20wwii&hl=en&sugexp=bvec&cp=16&gs_id=2l&xhr=t&q=Red%20Cross%20criticism&pf=p&sclient=psy&source=hp&pbx=1&oq=Red+Cross+critic&aq=0&aqi=g2g-v3&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564
Answered by patiance
What about the Enron scandal? where could I find information on how quality failure affected customers
Answered by Ms. Sue
http://www.google.com/#pq=red%20cross%20criticism&hl=en&sugexp=bvec&cp=6&gs_id=3r&xhr=t&q=Enron%20scandal&pf=p&sclient=psy&source=hp&pbx=1&oq=Enron+&aq=0&aqi=g5&aql=f&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.&fp=5ebc4d519a3bd440&biw=853&bih=564
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