Question

Although Cole has excellent verbal communication with customers, his eye-rolling and antagonistic physical stance can sometimes turn them off. What kind of communication does Cole need to work on?
A. Nonverbal communication
B. Humorous communication
C. Spoken communication
D. Conflict communication

Answer 1

A. Nonverbal communication

Cole needs to work on his nonverbal communication, as his eye-rolling and antagonistic physical stance can negatively affect how customers perceive him, despite his excellent verbal communication skills.