The technical support person is doing this because they are following the runbook. Runbooks are typically created to provide standardized troubleshooting steps and guidelines for support staff, ensuring that they gather all necessary information and confirm that all basic steps have been completed before escalating the issue further or providing additional support.
After completing all the troubleshooting steps in a README file, a user decides to call technical support to see if they can help them with the problems they are having with the application. The user gets frustrated with the technical support person because they want the user to repeat all the steps that they have already done. Why is the technical support person doing this?(1 point) Responses They are following the frequently asked questions (FAQ). They are following the frequently asked questions (FAQ). They are following the comments. They are following the comments. They are following the runbook. They are following the runbook. They are following the README.
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