The two correct answers developed by the author in "How AI Can Help Businesses Provide Customer Service" are:
- Customers still prefer interacting with humans rather than AI.
- AI is improving the ability to meet consumer needs.
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in providing customer service. Al has been on the scene for a while now, and it is common for people to interact with Al for customer assistance. The benefits are hard to discredit: Al tools have bolstered customer service, improving the process for meeting consumer needs.
One major improvement is the use of chatbots to handle customer inquiries. These Al tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
Al is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use Al to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to Al to streamline the customer experience. Without increasing costs, Al helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with Al providing these services. One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. hen issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.
For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like directing simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.
Which ideas about Al are developed by the author in
"How Al Can Help Businesses Provide Customer Service"? Select the two correct answers.
(1 point)
O Customers still prefer interacting with humans rather than Al.
O Al has taken over human operations in many
industries.
O Al is improving the ability to meet consumer needs.
• Employees value Al's ability to deal with straightforward tasks.
• Companies are rushing to Al for its potential to reduce costs.
9 answers
Which sentence in paragraph 1 of "How Al Can Help Businesses Provide Customer Service" directly states a central idea?
(1 point)
• Sentence 4
• Sentence 3
• Sentence 1
• Sentence 2
(1 point)
• Sentence 4
• Sentence 3
• Sentence 1
• Sentence 2
Without having the specific text of paragraph 1 in front of me, I cannot pinpoint which sentence directly states the central idea. However, typically in such paragraphs, the central idea is often found in the first or last sentence.
If you can provide the sentences from paragraph 1, I would be happy to help identify which one states the central idea.
in providing customer service. Al has been on the scene for a while now, and it is common for people to interact with Al for customer assistance. The benefits are hard to discredit: Al tools have bolstered customer service, improving the process for meeting consumer needs.
One major improvement is the use of chatbots to handle customer inquiries. These Al tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
Al is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use Al to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to Al to streamline the customer experience. Without increasing costs, Al helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with Al providing these services. One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. hen issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.
For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like directing simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.
One major improvement is the use of chatbots to handle customer inquiries. These Al tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
Al is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use Al to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to Al to streamline the customer experience. Without increasing costs, Al helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with Al providing these services. One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. hen issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.
For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like directing simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.
Based on the text you provided, the sentence that directly states a central idea in paragraph 1 is:
"The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs."
This sentence summarizes the main argument regarding the positive impact of AI on customer service.
How does the author structure the last three paragraphs to shape the idea that combining Al with human workers results in better customer service?
(1 point)
• The author uses details to explain how Al works.
• The author narrates a personal story to illustrate the problems with
• The author identifies the main problems with Al and then explains
a solution.
• The author uses sequence to outline steps to use Al effectively.
(1 point)
• The author uses details to explain how Al works.
• The author narrates a personal story to illustrate the problems with
• The author identifies the main problems with Al and then explains
a solution.
• The author uses sequence to outline steps to use Al effectively.
The correct answer is:
The author identifies the main problems with AI and then explains a solution.
In the last three paragraphs, the author discusses issues related to customer dissatisfaction with AI, particularly regarding complex situations and the lack of empathy. Following this identification of problems, the author presents a solution, which is the idea of combining AI with human customer service agents to improve overall service quality.
Artificial intelligence (Al) is changing the way nearly every industry operates.
For businesses, it is especially useful in providing customer service. Al has been on the scene for a while now, and it is common for people to interact with Al for customer assistance. The benefits are hard to discredit: Al tools have bolstered customer service, improving the process for meeting consumer needs.
One major improvement is the use of chatbots to handle customer inquiries.
These Al tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
Al is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use Al to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to Al to streamline the customer experience. Without increasing costs, Al helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with Al providing these services.
One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. hen issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.
For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like directing simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.
How do paragraphs 3-5 contribute to the central ideas in the text?
(1 point)
• They dispute an opposing view.
• They connect two unrelated ideas.
• They transition between two ideas.
• They introduce a new topic.
For businesses, it is especially useful in providing customer service. Al has been on the scene for a while now, and it is common for people to interact with Al for customer assistance. The benefits are hard to discredit: Al tools have bolstered customer service, improving the process for meeting consumer needs.
One major improvement is the use of chatbots to handle customer inquiries.
These Al tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
Al is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use Al to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to Al to streamline the customer experience. Without increasing costs, Al helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with Al providing these services.
One reason for this dissatisfaction is that chatbots struggle to "think" as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. hen issues are complex or unusual, a chatbot's programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers' time.
Perhaps the greater problem is that customers sense a lack of empathy when interacting with Al. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While Al is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with Al customer service because it failed to address their emotional needs.
For now, Al continues to support rather than replace human customer service agents. Al can manage common and straightforward tasks, which frees up human agents to focus on unusual or complicated issues. In practice, this could look like directing simple account questions to chatbots while sending customer complaints to human agents. When companies combine these resources, the result is better service that maintains a human touch.
How do paragraphs 3-5 contribute to the central ideas in the text?
(1 point)
• They dispute an opposing view.
• They connect two unrelated ideas.
• They transition between two ideas.
• They introduce a new topic.
The correct answer is:
They transition between two ideas.
Paragraphs 3-5 transition from discussing the benefits of AI in customer service to addressing the challenges and limitations customers face when interacting with AI tools. After outlining the advantages of AI, such as chatbots and personalized recommendations, the author shifts to the dissatisfaction and emotional disconnect customers feel, ultimately leading to the solution of combining AI with human agents for improved service.
1 answer