Question

Abigail and Lawrence hired as customer service representatives the same week. They've now been at the job for seven months. Abigail consistently gets positive feedback on her calls, and her call volume 30% higher than Lawrence's. Lawrence has been given good feedback for the most part, though some custmoers have said he could be more helpful. Neither worker has management expericence, though ABigail hopes she won't be on the phones for more than another year.
What is the most likely event that will take place in this situation?