The first error occurs in Step 1.
The student incorrectly states that they need two numbers that multiply to 12 (which is derived from multiplying the leading coefficient of 3 by the constant term 4) and add to 13. However, the correct product of the two numbers should actually be the product of 3 (the coefficient of \( x^2 \)) and 4 (the constant term), which is 12. But the numbers needed should multiply to 3 multiplied by 4 (which is 12) and add to 13.
The numbers that multiply to 12 and add to 13 actually do not exist. The correct way to factor the quadratic equation involves a different approach or recognizing it cannot be factored nicely with integers.
Thus, the correct answer is Step 1.