The error occurs in Step 1.
The student correctly identifies that they need two numbers that multiply to 20 (the product of \(2 \times 10\)) and add to -9; however, the numbers they chose, -4 and -5, do not multiply to 20. Instead, they multiply to 20 when using the factored form of -4 and -5 as positive values (i.e., \(-4 \times -5 = 20\)). The correct pairs of numbers that multiply to 20 and add to -9 should instead be -4 and -5, but for the coefficient in front of \(x^2\) in the equation, which is 2.
The correct focus should have been on factoring the expression \(2x^2 - 9x + 10\) differently, leading to a different factoring approach.
Therefore, the first error occurs in Step 1.