Depends on how your text defines the states. There is very poor standardization of texts in quality management.
I seriously doubt if B is the answer. Since she is looking at the causes of human error, I would suspect C. But again, it depends on the text breakdown of the stages.
A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she's most likely at which stage?
A. Understanding how systemic structure isn't readily available
B. Going below the waterline for changes
C. Understanding how systemic structure influences behavior
D. Using information to identify essential systemic structure
b
1 answer