A "mystery shopper" is an anonymous person whose purpose is to enter a store and record how he or she was treated by the staff. The mystery shopper then reports findings to the management. Which of the following best describes a mystery shopper?
A. covert and structured>>>>>>>
B. covert and unstructured
C. overt and structured
D. overt and unstructured
I know its covert, but dont know whether its structured or unstructured.