To provide a better experience for its rapidly growing customer base from China, the hotel would best benefit from hiring Brian, a Mandarin interpreter who loves to interact with groups of all sizes.
Having a Mandarin interpreter would facilitate effective communication with Chinese guests, ensuring they feel welcomed and understood. Brian's enthusiasm for interacting with groups also suggests he would enhance the experience of larger gatherings or events, making it easier for guests to engage and enjoy their stay.
While Kristin could offer authentic cuisine, it is more important for the hotel to focus on communication and interaction with its guests to improve their overall experience. Sam, working with small groups, may not be as beneficial given the rapidly growing customer base. Rebecca, while valuable in an event planning capacity, may not directly address the communication needs of Chinese guests. Therefore, Brian's role as an interpreter would be the most impactful choice.