a human resource staff member was asked to create a job description which of the following steps should be included in the process

Question

evaluate the employee in the job
conduct a job analysis
suggest changes to the management structure
interview customers served by the employee in the job

Answer 1

For creating a job description, the following steps should be included in the process:

1. Conduct a job analysis: This step involves studying and analyzing the duties, responsibilities, and qualifications required for a particular job. It helps in understanding the nature of the job and its requirements.

2. Interview customers served by the employee in the job: Consulting the customers who interact with the employee can provide valuable insights about the activities and expectations related to the job. This step helps in understanding the job from the perspective of the customers and ensures that their needs are properly addressed.

3. Suggest changes to the management structure: While creating a job description, it is essential to consider the existing management structure and organizational hierarchy. If there are any changes required in the reporting relationships, authority, or decision-making process, they can be suggested during this step.

4. Evaluate the employee in the job: Evaluating the performance of the employee currently occupying the job can provide useful information about the essential skills, competencies, and tasks related to the role. This step helps in determining the requirements and expectations that should be included in the job description.

Therefore, out of the options provided, the steps that should be included in the process of creating a job description are conducting a job analysis, interviewing customers served by the employee in the job, and evaluating the employee in the job.