A group of design students made a poster summarizing all of the non-verbal cues involved in active listening, but they made ONE mistake. Which item should be removed from their poster of non-verbal cues used in active listening?

Question

(1 point)
Responses

nod your head in acknowledgment

nod your head in acknowledgment

maintain a neutral expression

maintain a neutral expression

align your body with the speaker’s body

align your body with the speaker’s body

look the speaker in the eye

Answer 1

The item that should be removed from their poster of non-verbal cues used in active listening is "maintain a neutral expression."

In active listening, it is typically more effective to show engaged emotional responses, such as nodding or smiling, rather than maintaining a completely neutral expression.