A customer complains that they receive malicious emails from the same user several times a day . what should you ask the customer.when was the last time the antivirus signatures were updated, have there been any strange emails received in the last few days, when was the last time the hard drive was defragmented, ask if the user knows the company policy for sending out viruses

Answer 1

When did you first start receiving these malicious emails?
Have you tried marking these emails as spam or blocking the sender?
Are you able to provide any specific information about the content or nature of these emails?
Do the emails contain any suspicious attachments or links?
Have you clicked on any links or opened any attachments from these emails?
Are these emails coming from a known sender or are they from unknown sources?
Have you reported this issue to your IT department or email provider?
Does anyone else in your organization receive similar emails from the same user?
Have you checked your email account settings to ensure there are no unauthorized access or forwarding rules set up?
Have you noticed any other unusual activity or issues on your computer or network lately?