A customer complains of receiving malicious E-mails several times from the same user a day what should you ask the customer

Question

When was the last time an antivirus signature was updated
Have there been any strange emails received in the last few weeks
When was the last time the hard drive was the defragmented
Ask the user if they know the company policy for sending out viruses
Which of the following is the best answer from above

Answer 1

When was the last time an antivirus signature was updated