A company is conducting a survey on their performance with customer service. Where should the surveyors set up to conduct their survey?

Question

A. The surveyors should set up their survey near the registers.

B. The surveyors should set up their survey in the parking lot.

C. The surveyors should set up their survey online only.

D. The surveyors should set up their survey near the returns area.

Answer 1

The best option for conducting the survey would be:

A. The surveyors should set up their survey near the registers.

Setting up near the registers allows surveyors to interact with customers who have just completed a transaction. This is likely when customers have fresh experiences and opinions about the service they received, making their feedback more relevant and valuable. Additionally, customers may be more willing to engage in a survey immediately after their interactions.