This is an assignment due Wednesday.

Question

I NEED HELP!!

You purchase an Aqua Delux Aquarium,
Model D978,from Fish Emporium,899 Wilon
Lane,Forest River,ND 58233,for $325 in
cash at a July clearance sale.
A sign by the cash register says that all sales are final and no returns or
exchanges will be made.
Mark, the sales associate,assures you
that there is nothing wrong with the
aquarium. Mark states that the aquarium
is on sale because the manufacturer is
discontuning that model and introducing
a new one. You take the aquarium home
and set it up according to the instructions,but the aquarium leaks and
there appears to be no way to stop the
leak. You are to write a persuasive claim letter to the manager of the
Fish Emporium asking for your money back. You have the original copy of your sales receipt,which is marked paid in full.

Can someone please help me with this?

Your complaint needs to be centered around the fact that you were given incorrect information by the sales associate. It is very much like false advertisement.

If this is an actual situation and the manager does not refund your money or give you a suitable replacement, you can threaten take this to a TV station that looks into unjust situations like this. In the Phoenix area, it is "Channel 3 on your side."

However, you need to be assertive. These sites might help:

http://www.members.cox.net/dagershaw/lol/assertive.htm
http://www.members.cox.net/dagershaw/lol/assertive2.htm

I hope this helps. Good luck. Thanks for asking.